General Manager

St. Andrew's East offers a superior golfing experience at a truly private club.

Perched above the Toronto skyline boasting panoramic views (and located just 30 minutes north of Toronto), this prestigious, challenging, and discreet private golf course is meticulously maintained for the benefit of our member-owners.
St. Andrew's East is a truly private golf course that offers an equity-owned private membership to only 375 individuals. With a controlled budget, no tee-times, no minimum billing, no outside tournaments and no debt, the team at St. Andrew's East remain committed to the founding principles established at inception over 30 years ago; principles that make St. Andrew’s East one of the most unique private golf experiences in the country.

Location
St. Andrew’s East Golf & Country Club, Stouffville, Ontario

Job Summary
The Board of Directors is seeking a General Manager to effectively execute the core-principles and values of St. Andrew’s East for the sole benefit of its member-owners. Reporting to the Board of Directors, the General Manager is the leader of the Club’s management team and is responsible for day-to-day operations of the site in accordance with the mandates of its Board of Directors.

Responsibilities
• Foster a member-owner experience that reflects the core-values of St. Andrew’s East while striving to continuously improve the product.
• Manage the user-experience at the golf club in a way that will create outsized demand for membership and positively affect member-equity
• Develop and implement innovative, industry-leading operating policies, programs, procedures, and methods
• Lead all department heads in achieving their departmental goals
• Remain accountable to long-term and short-term financial measurements in coordination with the expectation of the Board of Directors
• Protect the unique financial integrity of the Club
• Prepare and discuss expertly any interim financial reporting as may be required by the Board of Directors
• Oversee the timely and fiscally responsible execution of capital projects
• Coordinate and implement strategies as approved by the Board of Directors
• Oversee and participate as lead contact in the marketing of the golf club to potential member-owners
• Communicate all key messages to the membership in a timely, regular, and professional manner
• Ensure compliance with all legal and regulatory matters affecting the Club

Direct Reports: Head Golf Professional, Head Superintendent, Head Chef, Office Administrator

Qualifications
The GM will report to the Board of Directors. As the leader of a capable and experienced team of professionals, and the chief influence on the direction of normal operations, the successful candidate will, at minimum, possess the following core competencies, experience and attributes:

Leadership Skills:
• Displays extraordinarily good judgement at all times, fostering trust and mutual respect between the candidate and staff, the membership, and the board
• Innovates upon and accelerates the implementation of industry-leading workplace standards
• Encourages a safe, challenging, collaborative environment where people are proud to develop a career
• Shows initiative to constantly upgrade interpersonal and professional skills
• Mediate potential conflict in a professional manner
• Deliver consistent messaging through multiple communication mediums

Member-Owner Satisfaction:
• Shows an affinity for proactive improvements to the member-owner experience
• Displays an ability to engage and understand a wide variety of demographic needs amongst a diverse and vibrant member-owner class
• Readily engage with member needs with a personal touch

Interpersonal/Fit:
• Shares and lives the values of St. Andrew’s East including honesty, respect, genuine interest in the well-being of our member-owners and staff, and a strong sense of personal-responsibility
• Focused on results, and passionate about goal-setting and over-achievement
• A confident, diplomatic, competent professional who will execute on those tasks assigned, as well as seeking new challenges to elevate the club through performance in the role
• Approaches the role transparently with the interests of the member-owners, the staff and the property at the core of decision-making
• Extraordinarily capable of rational, thoughtful decision making, as well as the ability to communicate with confidence, those decisions to the audiences which may be impacted

Business/Finance Skills:
• A strong understanding of all aspects of business management including business development, financial reporting, information technology, HR policy, risk management, marketing and performance analytics
• Strategic, forward-thinking tendencies capable of digesting and organizing multiple points of data in decision-making
• Experience executing large, long-term capital projects
• Experience leading within a hospitality setting with a diverse set of direct reports
• An ability to surround oneself with the right people to serve the ongoing and future needs of the member-owners

Education:
• A post-secondary degree in business, hospitality or professional golf management credential is preferable
• Additional studies or certification in management, finance, or other relevant skill is favourable

Experience and Accreditation:
• Experience as a senior leader in a private club environment or other similar top tier facility
• Hospitality experience with an excellent understanding of food and beverage operations suitable to oversee and develop an exceptional dining room
• Direct experience with budget planning as well as business planning and long-term capital management
• Evidence of experience coordinating multiple teams of staff in a complex setting
Compensation
• The Candidate will receive a compensation package in-line with industry standards and the seniority of the position, commensurate with experience and additional factors

Course Website
https://standrewseastgolf.com/

Application Process and Deadline:
Applications should be received no later than November 19, 2021
Interested candidates should submit resumes via PDF along with a detailed cover letter.
office@standrewseast.com
Subject line to read “Attention GM search: [last name], [first name]”