Director of Operations

Company: RedCrest Golf Course

Position: Director of Operations

Department: Golf Services

Reporting to: COO Full time (indefinite term)

Start Date: ASAP

Probation Review Date: in 3 months

JOB DESCRIPTION: The Director of Operations is responsible for providing effective leadership at the club. Specifically, he/she will make certain that all club employees are aligned with both the club and Cardinal’s Golf Group’s business objectives and in so doing ensure that the club's financial, operations, member and employee engagement targets are met.

DUTIES AND RESPONSIBILITIES

• Monitors annual budget, revenue goals and expenses as well as generating various (weekly, monthly, etc.) business volume forecasts
• Assist in the development of club capital budgets, overseeing that all projects are carried out properly and within budget
• Monitors monthly and other financial reports/statements on a daily, weekly and monthly basis for the facility and takes effective corrective action when necessary
• Ensure all expense control systems are in place with close monitoring of all department expenses
• In conjunction with COO, develop sales, marketing, and net revenue plans and direct successful implementation
• Responsible for initiating revenue growth strategies that include, but are not limited to net dues growth, event revenues, green/guest fees, rounds and retail sales
• Ensure appropriate fee structures are in place
• Responsible for ensuring that the highest standards for golf service and programs, course and facility conditions, food and beverage quality and service, entertainment and other club services are applied and representative of the Cardinal Golf Group
• Monitor member attrition (where applicable) and develop action plans to continually improve member retention
• Develop and enforce of all company policies and procedures across all departments including Health and Safety, Emergency Procedures, and Human Resources
• Oversee interviewing, hiring, training, planning, assigning and directing work, evaluating performance, rewarding and disciplining associates, addressing complaints and resolving problems
• Manage the performance of each of the department head at the club, setting clear expectations, providing regular feedback and ongoing coaching in an appropriate manner
• Motivate staff to achieve goals by conducting timely and productive staff meetings
• Maintain an active and positive work environment for all staff
• Oversee the care and maintenance of all the facilities physical assets and each individual facility
• Maintain exceptional member/guest relations by creating a quality environment through staffing, programming, service operations, and maintenance
• Ensure follow up on member and guest complaints and concerns quickly and effectively
• Actively participate within the club making use of significant personal contact as a means of gathering feedback
• Identify opportunity events, food and beverage services, golf and recreational facilities that satisfy on-going member/guest needs and implement to achieve revenue objectives
• Ensure the highest standards for food and beverage service on each property
• Develop and implement customer service training procedures, best practices, expectations, goals, and measurements of customer service quality
• Developing and executing health and safety plans in the workplace according to legal guidelines
• Preparing and enforcing policies to establish a culture of health and safety
• Evaluating practices, procedures and facilities to assess risk and adherence to the law
• Responsible for maintaining reasonable inventory levels as they relate to Pro Shop Merchandise. This includes accurate receiving and tracking of inventory levels

EDUCATION, CERTIFICATION, & EXPERIENCE REQUIREMENTS:

• 7 - 10 years of relevant management/leadership experience
• Class A PGA of Canada Member in good standing is preferred
• College/University Diploma in a related field
• Experience/knowledge of golf club operations including knowledge of turf, clubhouse, food and beverage/events and golf operations
• Demonstrated time management, organization and oral and written communication skills
• Proven track record of sales and sales leadership success, preferably within the golf industry

WORKING CONDITIONS:

• Full-time year-round employment
• Some evening and weekend work required during peak season, emergencies, and special projects
• Stationary work station and mobile work station needs provided

PAY RANGE:

CAD$60k - $80K before tax

 

BENEFITS:

• Company events
• Dental care
• Discounted or free food
• Extended health care
• On-site parking
• Vision care

 

PROBATION PERIOD: 3 months

 

Where/How to apply: Applicants please send emails directly to this email address via: recruiting@cardinalgolfclub.com